If you have any queries regarding our terms and conditions, please contact us as follows:

1. OUR DETAILS
Our tax details are as follows:

KIOLEIDIS BROS & CO. (Tax ID No.: 091500928 – Tax Office: Xanthi)
6 Vasilis Konstantinou Street, Xanthi – Tel: 2541023018
GEMI No.: 12506546000
email: info@kioleidis.gr

This email address is protected against automated spambots. You need to enable JavaScript in your browser to view our website. Please use these details to contact us with any questions, enquiries or comments (including any complaints).

2. PROTECTION OF PERSONAL DATA

Please read our Privacy Policy carefully. If you do not agree with the full content of our Privacy Policy, please do not place an order.

3. USE OF OUR WEBSITE – ELIGIBILITY TO MAKE PURCHASES

By placing an order via this website, you warrant that you are at least 18 years of age and undertake to provide us with correct and accurate details regarding your email address, postal and/or other address and payment details; you accept that we are entitled to use this information to contact you and you authorise us to carry out credit checks where necessary. If you do not provide us with all the required information, we may not be able to process your order.

4. COPYRIGHT
All copyright, trade marks and any other intellectual property rights in all material or content on our website shall at all times remain with us or our licensors. You may use this material only in the manner expressly permitted by us or our licensors, and to obtain copies of any order or details of the Contract.

5. GOODS SHIPMENT CHART

The items offered on this website are available for delivery to all regions of Greece. For deliveries to other European destinations, please contact us for further information regarding costs and estimated delivery times.

6. THE SALE AND PURCHASE AGREEMENT – PROCEDURE

The information contained on this website does not constitute an offer to enter into a contract of sale, but merely an invitation to you to submit an offer to purchase a product or products. No contract between us is formed until we accept your order. If your order is not accepted and you have already been charged, we will refund any amounts charged in full.
Once you have placed your order and provided all the necessary details for the dispatch and payment of your order, you will receive an email from us confirming that we have received your order. This email does not constitute acceptance of your order. All orders are subject to our acceptance, which we will confirm by sending you an email stating that your order is ready for dispatch. The contract for the sale of a product is concluded only when we send you the Order Confirmation. Any products from the same order that are not included in the ‘Order Confirmation’ do not form part of this Contract. We are under no obligation to supply you with any other products that may form part of your order until the dispatch of those products has been confirmed by a separate Order Confirmation.

7. PRODUCT AVAILABILITY

All items are available provided they are marked as ‘in stock’. Please be aware that, even if an item is in your shopping basket, it may be purchased by another customer if you have not completed your order. You will be notified of this as soon as you attempt to proceed to ‘CHECKOUT’. If the product you wish to purchase is out of stock, please contact us using the contact details provided above to find out whether further stock of this item is expected or whether you can place an order.

8. YOUR RIGHT TO WITHDRAW

You have the right to withdraw from the Contract within 7 days of the day on which you received the products. In this case, you will be refunded the full amount you paid for the products in accordance with the terms of our Returns Policy (see Condition 14 below). The only costs you will have to bear are the costs of posting the products back to us. Your right to withdraw from the Contract applies only to products returned in the same condition as when you received them and after you have notified us accordingly. You must also include all documents, instructions, product labels and the original packaging. A product that has been damaged or is not in the same condition as when you received it, or which has been worn, other than the opening of its packaging, or has been soiled, will not be accepted for return. Please exercise reasonable care whilst the products are in your possession. You will not have the right to withdraw from the Contract for the following categories of products:

For further information about this legal right of yours and for assistance on how to exercise it, please read clause 14 of these terms and conditions carefully. If you wish to cancel your order before you receive it, and provided that it has not yet been dispatched, please send an email stating that you wish to cancel your order.

9. DELIVERY – POSTAGE COSTS

Subject to availability (see Condition 7 above), we will make every effort to fulfil your order for the products listed in the Order Confirmation by the delivery date specified in that Confirmation, or, if no expected delivery date has been specified, within a maximum of 30 days from the day after we received your Order. Delivery is carried out via a courier service operated by ACS. The estimated delivery time is calculated from the time the parcel is dispatched. Parcels are dispatched from Monday to Friday at 2.00 pm. If you place an order after this time, your order will be processed on the next working day. Estimated delivery times are approximate (1–3 days) and are calculated from the time of dispatch. Dispatch times may vary due to factors beyond our control, such as: Credit card verification and/or payment authorisation, products made to your specifications, unforeseen circumstances, or the delivery area. Should we be unable to deliver on the scheduled delivery date, we will notify you.
The delivery charge for all orders within Greece is €3.50, except for remote areas. For orders over €200.00, delivery is free, except for hard-to-reach areas. Please note that this charge is levied by the courier company and relates to the additional service of payment processing, on top of the delivery cost. You can find out about the other available payment methods that do not incur this charge on the ‘Payment Methods’ page. Where the delivery charge differs from the prices mentioned above (hard-to-reach areas), you will be notified before your order is dispatched. For deliveries to hard-to-reach areas, we will inform you of the total cost before your order is dispatched.

10. FAILURE TO DELIVER

If you are not at the delivery address at the agreed time and we are therefore unable to make the delivery, a representative of the courier service will leave you a note with their contact details as proof that your parcel has arrived. In addition, the courier’s Customer Service Department will contact you to arrange a mutually agreed time, date and place for the delivery of the parcel. In this case, we may charge you for the storage and redelivery of the item(s).

11. RISK AND OWNERSHIP

Every product is insured from the moment it leaves our premises until the moment of delivery. ‘Delivery/Receipt’ shall be deemed to have taken place upon signing the delivery note for the products at the agreed address. If you have designated a third-party recipient for delivery/collection (such as in the case of gifts), the signature of that person or those persons shall be deemed proof of receipt. The risk in respect of the Products passes to you from the time of delivery/collection. Please check that the parcel has not been damaged before signing the carrier’s delivery note. If a parcel never reaches its final destination due to technical difficulties, such as in the event that it is lost, we will refund your money in full. Ownership of the products passes to you either upon receipt or when we have been paid in full (product price and delivery charges), whichever occurs later.

12. PRICE AND VALUE-ADDED TAX

Despite our best efforts to ensure that all prices on our website are accurate, errors may occur. If we discover an error in a price we have quoted, we will notify you by email as soon as possible, giving you the option either to confirm your order at the correct price or to cancel it. If we are unable to contact you, your order will be deemed cancelled and we will refund the full amount of any money you may have paid. Please note that the prices on our website include VAT, but delivery charges are added to the total amount due, as shown in our Guide to Delivery Charges and Delivery.

13. PAYMENT METHODS – PROCEDURE

We accept the following payment methods: Cash on Delivery and Bank Transfer to our account at our partner bank (Eurobank). Cash on delivery is a service we offer for deliveries anywhere in Greece at a fixed cost of €2.00, with no additional charges for remote areas. Once you have selected all the items you wish to purchase and they have been added to your basket, proceed to ‘Checkout’ and payment, as described in clause 6 above.

14. RETURNS AND EXCHANGES

If you wish to withdraw from the Contract within 7 days of delivery/receipt, as set out in clause 8 above, please do the following: Send an email stating your order number. Please state whether you wish to exchange the products or cancel your order entirely. We will then contact you with details regarding the return of your order. If you have any queries or need any assistance, you can contact us either via our website, by telephone on [+30] 2541023018, or by email. As soon as we receive the products, we will inspect them and contact you to confirm that they are in good condition. We will then proceed with either an exchange or a refund. Please note that exchanges are subject to the availability of each product. Refunds will be processed as soon as possible (and in any event, within 30 days of the date on which you notified us of your withdrawal). We will always refund the money to the account you specify. For any product that falls within the non-returnable categories set out in clause 8, or has been damaged, or has not been returned in the same condition as when you received it, or which has been worn or used beyond the wear and tear resulting from simply opening the packaging, no refund will be issued. It is not possible to exchange or return a product at our offices or in a physical shop. Returning faulty products: If you believe that a product is damaged or faulty, you can contact us by telephone on [+30] 2541023018, by email or via our website, providing us with the product details and a description of the fault. Please return the product to us at the address we will provide and let us know whether you would like a replacement or a refund. We will thoroughly inspect the returned product and notify you by email as to whether you are entitled to a replacement or a refund. We will always refund the money to the account you specify. Nothing in these Terms affects your statutory rights as a consumer.

15. ΕΥΘΥΝΗ

As an authorised online retailer for all the designers featured on our website, we guarantee that every item we sell is 100% authentic. Our liability for any item you purchase through our network is limited to the purchase price of that item, and we accept no liability for indirect losses that cannot reasonably be foreseen. This provision does not affect your statutory rights as a consumer, nor your right of withdrawal. Although we make every effort to ensure that the information contained on this website is accurate, true and complete, errors may occur. In particular, as each customer’s computer may differ, we cannot guarantee the absolute accuracy of the colour representation of our products. Furthermore, we accept no liability for any information or advice you receive from the websites to which we link.

16. ELECTRONIC COMMUNICATIONS

In accordance with applicable law (Greek and European legislation), certain information or communications must be provided in writing or by some other durable medium. By using our website, you accept that this electronic means of communication constitutes a durable medium within the meaning of the law.

17. FORCE MAJEURE

We accept no liability or responsibility for any failure to fulfil, or any delay in fulfilling, our obligations for reasons beyond our control (‘Force Majeure’).

18. NO WAIVER OF RIGHTS

In the event of a breach of any of your obligations, should we not take any action, we shall retain all our rights to seek any remedy, and you shall not be relieved of your obligation to comply with your obligations.

19. CHANGES – AMENDMENTS

We reserve the right to review and amend these Terms. You are bound by the Policy and Terms in force at the time you use our website or order products from us, unless a change is required by law or by a regulatory authority (in which case the change will also apply to your previous orders). Please read these terms and check them frequently.

20. APPLICABLE LAW AND JURISDICTION

These Terms and the Contracts for the purchase of products via our website are governed by and interpreted in accordance with Greek law, which is in line with European legislation. Any dispute arising out of or in connection with these Terms and these Contracts shall be subject to the non-exclusive jurisdiction of the courts of Xanthi, Greece.